Customer Service Coordinator – Ideal Standard Egypt – Cairo Jobs

Roles and Responsibilities (Not limited to)

– Handling of customer accounts and following through all enquiries till resolved.
– Effective management of large amounts of daily written communication and incoming calls, (order entry and daily management of customer orders) answering to customers enquiries.
– Follow up with supply team to secure timely order fulfillment.
– Provide accurate, valid information to customers’ enquiries using the right methods/tools.
– Coordination with forwarders and preparation to execute shipments from worldwide shipping platforms.
– Invoicing and preparing of all export documentation.
– Electronic submittal and collection of certificates from chamber of commerce.
– Occasional direct submittal of original export documents to bank.
– After sales support service – handling complaints, providing appropriate solutions and alternatives to ensure resolution to problem. 
– Other duties as assigned


Job Details

Posted Date:2018-10-28
Job Role:Support Services
Company Industry:Manufacturing

Preferred Candidate

Career Level:Mid Career
Degree:Bachelor’s degree

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