Call Center Manager – Tabarak Developments – Cairo Jobs


  • Answering representative’s
    questions, guiding them through difficult calls or issues, diffusing angry
    customers, or handling issues that cannot be fielded by representatives.
  • Ensuring staff members are
    achieving desired service levels and taking corrective action, as needed.
  • Preparing reports and
    analyzing call center data to improve processes, ensure resources are properly
    allocated, and maximize efficiency and customer satisfaction.
  • Maintains and improves call
    center operations by monitoring system performance; identifying
  •  Preparing and completing action plans
    completing system audits and analyses;
  • Managing system and process
    improvement and quality assurance programs.
  • Prepares call center
    performance reports by collecting, analyzing, and summarizing data and trends.

 

Job Details

Posted Date:2019-03-13
Job Role:Customer Service and Call Center
Company Industry:Real Estate

Preferred Candidate

Career Level:Management
Degree:Bachelor’s degree



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