Help desk – Egyptian countryside development company – Cairo Jobs


  • Serve as the first point of contact for customers seeking technical assistance over the phone or email
  • Perform remote troubleshooting through diagnostic techniques and pertinent questions
  • Determine the best solution based on the issue and details provided by customers
  • Direct unresolved issues to the next level of support personnel
  • Provide accurate information on IT products or services
  • Record events and problems and their resolution in logs
  • Follow-up and update customer status and information
    Pass on any feedback or suggestions by employee to the appropriate internal team

Job Details

Posted Date:2019-04-18
Job Role:Support Services
Company Industry:Management

Preferred Candidate

Career Level:Entry Level
Gender:Male
Nationality:Egypt
Degree:Bachelor’s degree



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