Help Desk – Premium Card – Cairo Jobs


Help Desk Job Duties
Responding to queries via chat, email, or phone
Training other staff members on troubleshooting and diagnosing problems
Writing, editing, and revising training manuals for new and updated software and hardware
Providing technical assistance for questions and problems
Resolving problems with networks and other computer systems
Diagnosing system errors and other issues
Following up with customers to ensure full resolution of issues
Requesting feedback and/or monitoring calls and other methods of correspondence to improve training methods
Running reports to analyse common complaints and problems
Installing or changing software to fix issues
Remotely accessing hardware or software for clients to make changes and fix problems

Job Details

Posted Date:2019-06-10
Job Location:Cairo, Egypt
Job Role:Information Technology
Company Industry:Banking

Preferred Candidate

Career Level:Entry Level
Degree:Bachelor’s degree



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