Shift Manager – First Food Services Egypt – Burger King – Cairo Jobs


International Fast Food Chain needs a Shift Manager with the following specification :- Job Purpose: To assist the management team in co-coordinating and controlling one of the three main areas in the restaurant: kitchen, dining area or front counter while maintaining consistency and a high standard of Quality, Service and Cleanliness in these areas Duties & Responsibilities: · Ensuring effective staff positioning to handle anticipated sales · Deliver Gold Standards · Ensuring product quality and quantities · Monitoring QSC throughout restaurant · Training and developing staff as outlined by Restaurant Manager and Assistant Manager · Completing checklist on your assigned area, kitchen, dining area or front counter · Demonstrate high standards of Quality, Service and Cleanliness and set good examples of general conduct and leadership · Complete own supervisors training book including training on preparation, production, front counter and dining area · Ensuring customers are recognised and looked after with courtesy, efficiency and consistent speed of service (3 minutes or under) · Responsibility for reporting personnel, operational, health and safety problems to manager on duty · Duties as directed or required by the manager running the shift Organisation and Training of Staff: · Induct all new staff using the Staff Training Presenter · Identify individual and operational training needs · Complete workstation training using the 4-step training method · Give corrective coaching to all who need it · Plan for staff training each shift – cross train staff · Position staff in your area based on willingness, ability and need · Evaluate staff at the start of the shift re: appearance, timekeeping etc · Lead by example – follow all procedures and be professional in your conduct · Plan for staff breaks and shift changeovers · Act as the link between management and staff Equipment: · Complete the QSC checklists for your area · Report any discrepancies to the manager immediately · Follow the cleaning and maintenance sections of the Daily Maintenance Planner to assign duties · Hazard spot for faulty equipment or potentially dangerous procedures · Train staff in correct working practices · Ensure all personal protective equipment is kept clean, tidy and accessible for staff · Train staff in the correct use of personal protective equipment Health and Safety: · Reinforce correct hand washing procedures · Know your legal responsibility for the health and safety of yourself and others · Ensure all new and existing staff has received full Induction training · Report any potentially hazardous situations to a manager immediately · Know who are the trained first aid personnel in restaurant · Train staff in the correct use of chemicals · Know and reinforce the correct procedures regarding health and safety as laid out in the Operations Manual and evaluated by the Brand Standards Trainers Security: · Know the Loss Control procedures for receiving and storage and cash control · Accurately record staff meal breaks · Ask for visitor’s identification · Ensure staff clock in and out correctly · Hazard spot while doing travel paths · Be aware of undesirable or suspicious people and alert the manager · Monitor portion control in all areas Product Quality: · Ensure the Standards of Excellence and Supreme Quality checklists are completed · Prepare condiments according to sales projections and Condiment Stock Guide · Ensure accurate stock rotation and discard times are observed · Ensure stock levels are followed · Ensure correct production procedures are followed · Ensure Condiment Pull Chart is adhered to Cleanliness and Hygiene: · Ensure staff know and follow the regulations · Supervise the mixing of chemicals in the correct proportions · Plan routine cleaning tasks and ensure each are completed daily · Correct staff that exhibit poor food hygiene practices

Job Details

Posted Date:2019-06-12
Job Location:Cairo, Egypt
Job Role:Management
Company Industry:Catering/Food Services/Restaurants

Preferred Candidate

Career Level:Mid Career



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